SCT Success Stories

Retailers often forget about their in store technology until something goes wrong. By which time, getting it fixed is a serious concern.  Here are a few tips to ensure your IT equipment is as free from risks as possible.

As a retail support organisation, we completely understand that a retailer has a great deal to think about on a daily basis to ensure that their business is running smoothly.

Customers, staff, stock and supplies are some of the most important things that retailers bear in mind while their business is open to customers. But what about the aspects that are not so obvious, such as the in store technology?

We all know that in-store technology is precious to retail businesses.  EPoS (Electronic Point of Sale) systems are responsible not only for transacting sales but also vital for critical business information.

Unfortunately, like all technology, EPoS will at some point need to be fixed or replaced.  Failing to plan and prepare for EPoS issues can result in downtime. Downtime for any length can lead to incalculable costs in terms of both missed sales and in reputation.

Here are a few handy tips for you to ensure your in store technology is efficient minimising the risks of failure therefore maximising sales, productivity and reputation.

1. Beware of pin pad cords – you’ve been there, you’ve seen it. The PIN pad is handed to you, only for the cord to get tangled, spring back and smash against the till.  Keep those cords tidy!
2. Monitor backlights – it’s not just your PCs that need looking after, if the monitor goes down, the till goes down and you lose sales opportunities.
3. Cable management – many in-store items aren’t hard wired so best check where those wires are hanging to avoid potential mishaps.
4. Spillages – keep tea runs to a minimum and employ exclusion zones around your tills and other vital back office equipment.  Is a cuppa really as important as lost sales?
5. Let your PCs breathe! – computers are not furniture and don’t like A4 reams of paper blocking their fans.  Treat them like a vintage Chippendale and give them space.

For more information about SCT’s range of onsite support services please contact Jim on jimmurphy@sctpos.ie or +353 1 5241389 – Option 2

Store Computer Technology Ltd (SCT) are a leading provider of Maintenance Support and Project Services to some of Europe’s leading Retail and Leisure Organisations.

Our existing clients include Retailers across all sectors including.

• Sport, Leisure and Gaming
• Forecourt and Convenience
• Pharmacies
• Supermarket

SCT are ISO Certified (9001:2015)

Our Service Desk Support Team recently achieved a 67% NPS scoring in our support of a leading multinational retail and forecourt client. On the NPS ranking system this is just shy of “World Class”.

Some of Our Pre Covid-19 Completed Projects on Schedule and within Budget

Forecourt and Convenience
Deployment of 800 EPoS across 200 sites
24 Hour Service Desk Support
Maintenance 300 sites across UK and Ireland

Leisure and Gaming
Installed and Supporting 4000 Sites Nationwide
4 Hour Onsite Response all sites

Sport and Leisure
Supporting 300 sites Nationwide-7/365
Audio Visual and Satellite Support Team
300 Site EPoS Hardware upgrades in 8 Weeks on schedule and within budget

Supermarket
Supporting 200 sites nationwide
New Stores – Data, Power and I.T. Systems Installation
Deployment Projects?

Pharmacy

Upgrading of ERP and Instore POS Solution to Nav18/LS Retail
Migration of Head Office – On Premise to Cloud Solutions
Installation and Commissioning over 200 EPoS Tills
Single Point of Contact for all ‘day to day’ IT support requests – 7 Days per week.
Project planning, management and delivery of store hardware and software upgrade project ‘out of hours’
Project planning, management and delivery of Head office IT relocation over 3 days.

If SCT can assist your company on similar projects please contact Jim on jimmurphy@sctpos.ie or 01-5241389 – Option 2

Disinfect your POS Equipment & Credit Card Terminals

SCT Response to COVID‐19
At this challenging time our thoughts go out to all our clients, prospective clients and partners in Ireland, UK and Europe and the millions of businesses affected by the pandemic. The global spread of COVID-19 is affecting all of us and we wish each of you, your colleagues and your families’ good health and hope you are safe and well.
At this time SCT head office and our branches are safe and unaffected by the virus and we have a comprehensive contingency plan in place. Our offices are running as normal and no closures are currently planned. If you need to reach out to us, please do not hesitate to contact our team if you have any questions about SCT and our services. We can be reached at any time via email, phone or the contact forms on our website.

Cleaning POS Terminals & Credit Card Terminals
For all the teams working in the retail & hospitality industry, we hope you can remain safe over this period. We understand that the Point-of-Sale area should be disinfected regularly and that the POS Terminal and Credit Card Terminal are a hot spot for contact between your team members and the customer.

We would like to offer some tips regarding disinfecting these devices:
We have conducted numerous repetitive tests to confirm wiping with 75% alcohol on the aluminum chassis, plastics covers and display is effective to clean these surfaces with no problems to the POS materials. Please consult your POS supplier for further guidance if you did not purchase the POS equipment from SCT directly.

We recommend you use the following method:

• Turn off your POS system & Credit Card Terminal completely, include peripherals’ power, and unplug the power cables if possible.
• Get your cleaning material, such as lint-free cloth or cotton swab, prepared with cleaning solutions (e.g. 75% isopropyl alcohol).
• DO NOT use any cleaning solutions that contains Acetone, Nitric acid or Ammonia.
• Apply cleaning solution only on the cleaning material.
• Gently wipe the exterior surface and cleaning your POS system & PinPad in a well ventilated environment.

We sincerely wish you all the best of luck as you navigate through these tough times.
Take Care, The SCT  Team

Please call me directly on 0879154532 or email me on jimmurphy@sctpos.ie if you would like to explore any way in which we may be able to assist.

Thank You

Yours Sincerely

Jim Murphy

Store Computer Technology – Driven by Quality