As we continue to monitor regular updates from the experts on the threat of Covid-19 to people and business in Ireland, we have undertaken several steps in our business to manage the risk associated with;

  • Any Suspected infection which may have a direct impact on our daily operations.
  • Any actual infection which would have a direct impact on our daily operations.

In the past week we have held a number of meetings to discuss the above, with weekly meetings planned going forward until the situation eases.

In summary the steps we have taken are as follows;

  • Assembly of a Covid-19 Response Team to co-ordinate all activities and liaise ongoing with customers
  • Carry out a Risk Assessment in terms of our ability to continue delivering customer services in the event of a suspected or actual infection,
  • Develop a Risk Management Plan covering the key areas including;
    • Help Desk Support
    • Onsite Support
    • Project Deployments
    • Logistics
    • Account Management
    • Administration
  • Schedule a staged trial implementation of our contingency plans covering all the above areas -week commencing 23rd March (or sooner if expert updates change)

We would ask that as an important customer , you would please notify us through your Account Manager or otherwise if any circumstances arise in relation to Covid-19  within your business (including shops and branches) that may likely impact on any of our support staff and consequentially on our ability to deliver services.

Current Business Continuity Actions in a ready to go status:
  • Help Desk Support     — Remote Working Protocols to receive & take calls and distribute requests
  • Onsite Support            — Engineers are individually deployed reducing contact risk between each other
  • Project Deployments — Currently projects in 14 day outlook with confirmed dates are not at risk
  • Logistics                       — Bootstocks have been confirmed and FSL stocked to required levels (stock availability dependent).
  • Account Management – Accounts Protocol escalation to Senior Management
  • Administration            — Remote Working Protocols for Admin Team allowing BCP

Thank you for your understanding and co-operation.

Yours Sincerely

John Hogan

Managing Director

March 9, 2020