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SCT Success Stories

in SCT News, SCT Success Stories

SCT can Provide Helpdesk and IT Support to Assist Restructuring during Covid-19

Store Computer Technology Ltd (SCT) are a leading provider of Service Desk, On-Site IT, Maintenance Support and Project Services to some of Europe’s leading Retail and Leisure Organisations.
SCT presently provide Helpdesk support in the following sectors:
  • Forecourt and Convenience
  • Pharmacies
  • Supermarket
  • Sport, Leisure and Gaming
  • Off Licence Stores
We provide Service Desk Support on a 24 x 7 x 365 basis to many clients, please call me if you require this coverage.
NPS 67% Support Scoring for SCT’s Service Desk
Our Service Desk Support Team recently achieved a 67% NPS scoring in our support of a leading multinational retail and forecourt client. On the NPS ranking system this is just shy of “World Class”.
Temporary Service Desk or Permanent Staff
SCT can supply your company with Temporary or Permanent Service Desk Analysis Engineers, many are Multi Lingual.
If SCT can assist your company on Service Desk or our other services, please contact Jim on jimmurphy@sctpos.ie or 01-5241389 – Option 2.
in SCT News, SCT Success Stories

Top Tips To Keep Your Tills Running

Retailers often forget about their in store technology until something goes wrong. By which time, getting it fixed is a serious concern.  Here are a few tips to ensure your IT equipment is as free from risks as possible.

As a retail support organisation, we completely understand that a retailer has a great deal to think about on a daily basis to ensure that their business is running smoothly.

Customers, staff, stock and supplies are some of the most important things that retailers bear in mind while their business is open to customers. But what about the aspects that are not so obvious, such as the in store technology?

We all know that in-store technology is precious to retail businesses.  EPoS (Electronic Point of Sale) systems are responsible not only for transacting sales but also vital for critical business information.

Unfortunately, like all technology, EPoS will at some point need to be fixed or replaced.  Failing to plan and prepare for EPoS issues can result in downtime. Downtime for any length can lead to incalculable costs in terms of both missed sales and in reputation.

Here are a few handy tips for you to ensure your in store technology is efficient minimising the risks of failure therefore maximising sales, productivity and reputation.

  1. Beware of pin pad cords – you’ve been there, you’ve seen it. The PIN pad is handed to you, only for the cord to get tangled, spring back and smash against the till.  Keep those cords tidy!
  2. Monitor backlights – it’s not just your PCs that need looking after, if the monitor goes down, the till goes down and you lose sales opportunities.
  3. Cable management – many in-store items aren’t hard wired so best check where those wires are hanging to avoid potential mishaps.
  4. Spillages – keep tea runs to a minimum and employ exclusion zones around your tills and other vital back office equipment.  Is a cuppa really as important as lost sales?
  5. Let your PCs breathe! – computers are not furniture and don’t like A4 reams of paper blocking their fans.  Treat them like a vintage Chippendale and give them space.

For more information about SCT’s range of onsite support services please contact Jim on jimmurphy@sctpos.ie or +353 1 5241389 – Option 2

in SCT News, SCT Success Stories

Need Support on EPoS Equipment with Stores Re-Opening ? SCT can Help

Store Computer Technology Ltd (SCT) are a leading provider of Maintenance Support and Project Services to some of Europe’s leading Retail and Leisure Organisations.

Our existing clients include Retailers across all sectors including.

Sport, Leisure and Gaming
• Forecourt and Convenience
• Pharmacies
• Supermarket

SCT are ISO Certified (9001:2015)

Our Service Desk Support Team recently achieved a 67% NPS scoring in our support of a leading multinational retail and forecourt client. On the NPS ranking system this is just shy of “World Class”.

Some of Our Pre Covid-19 Completed Projects on Schedule and within Budget

Forecourt and Convenience
Deployment of 800 EPoS across 200 sites
24 Hour Service Desk Support
Maintenance 300 sites across UK and Ireland

Leisure and Gaming
Installed and Supporting 4000 Sites Nationwide
4 Hour Onsite Response all sites

Sport and Leisure
Supporting 300 sites Nationwide-7/365
Audio Visual and Satellite Support Team
300 Site EPoS Hardware upgrades in 8 Weeks on schedule and within budget

Supermarket
Supporting 200 sites nationwide
New Stores – Data, Power and I.T. Systems Installation
Deployment Projects?

Pharmacy

Upgrading of ERP and Instore POS Solution to Nav18/LS Retail
Migration of Head Office – On Premise to Cloud Solutions
Installation and Commissioning over 200 EPoS Tills
Single Point of Contact for all ‘day to day’ IT support requests – 7 Days per week.
Project planning, management and delivery of store hardware and software upgrade project ‘out of hours’
Project planning, management and delivery of Head office IT relocation over 3 days.

If SCT can assist your company on similar projects please contact Jim on jimmurphy@sctpos.ie or 01-5241389 – Option 2

in SCT News, SCT Success Stories

Make your Store a Safe Place to Visit – Hand Sanitation and Digital Information Display from SCT

 

 
 
Introducing a new Digital Innovation for Hand Sanitation and Information Display.
 
With the need to keep your customer comfortable and safe within the retail premise, this is the ideal product for Advertising and Customer Information with the convenience of Hand Cleanser.
 
The SCT Project Services Division will take care of configuration, installation and technical deployment as your business requires, ensuring a total solution delivered.
 
Contact me directly for more information or email sales@sctpos.ie.
 
 
Jim Murphy
+353 (0) 879154532

 

in SCT News, SCT Success Stories

Poindus – A Partner of SCT in EPoS Hardware wins International RedDot Award 2020 – VariPOS250S

 

SCT are proud to announce that our Partner Poindus have been award this prestigious award.

The VariPOS 250S has won the internationally prestigious Red Dot Design Award. The award is extended to products with excellence in design innovation, functionality, ergonomics and durability.

Poindus, Probably the world’s largest manufacturer of EPoS tills, with quantities over 250,000 per year and manufacture for many Internationally well know High profile brands.
SCT, although EPoS hardware agnostic have many installations of Poindus Tills and we have found the Performance and Reliability far superior to many other till manufacturers and suppliers, and at a very Competitive Price.
The VariPOS 250S (15″ Display) and the VariPOS 270S (17″ Display) are part of the VariPOS 2 Series family which share common design elements across the range allowing for excellent cross compatibility.
For more information on the comprehensive range of Poindus products contact Jim at jimmurphy@sctpos.ie or +353879154532.
in SCT News, SCT Success Stories

COVID-19 POS Equipment Cleaning Guide

Disinfect your POS Equipment & Credit Card Terminals

SCT Response to COVID‐19
At this challenging time our thoughts go out to all our clients, prospective clients and partners in Ireland, UK and Europe and the millions of businesses affected by the pandemic. The global spread of COVID-19 is affecting all of us and we wish each of you, your colleagues and your families’ good health and hope you are safe and well.
At this time SCT head office and our branches are safe and unaffected by the virus and we have a comprehensive contingency plan in place. Our offices are running as normal and no closures are currently planned. If you need to reach out to us, please do not hesitate to contact our team if you have any questions about SCT and our services. We can be reached at any time via email, phone or the contact forms on our website.

Cleaning POS Terminals & Credit Card Terminals
For all the teams working in the retail & hospitality industry, we hope you can remain safe over this period. We understand that the Point-of-Sale area should be disinfected regularly and that the POS Terminal and Credit Card Terminal are a hot spot for contact between your team members and the customer.

We would like to offer some tips regarding disinfecting these devices:
We have conducted numerous repetitive tests to confirm wiping with 75% alcohol on the aluminum chassis, plastics covers and display is effective to clean these surfaces with no problems to the POS materials. Please consult your POS supplier for further guidance if you did not purchase the POS equipment from SCT directly.

We recommend you use the following method:

• Turn off your POS system & Credit Card Terminal completely, include peripherals’ power, and unplug the power cables if possible.
• Get your cleaning material, such as lint-free cloth or cotton swab, prepared with cleaning solutions (e.g. 75% isopropyl alcohol).
DO NOT use any cleaning solutions that contains Acetone, Nitric acid or Ammonia.
• Apply cleaning solution only on the cleaning material.
• Gently wipe the exterior surface and cleaning your POS system & PinPad in a well ventilated environment.

We sincerely wish you all the best of luck as you navigate through these tough times.
Take Care, The SCT  Team

Please call me directly on 0879154532 or email me on jimmurphy@sctpos.ie if you would like to explore any way in which we may be able to assist.

Thank You

Yours Sincerely

Jim Murphy

Store Computer Technology – Driven by Quality

 

in SCT News, SCT Success Stories

Covid-19 Store Computer Technology (SCT) – Business Risk Management Update

As we continue to monitor regular updates from the experts on the threat of Covid-19 to people and business in Ireland, we have undertaken several steps in our business to manage the risk associated with;

  • Any Suspected infection which may have a direct impact on our daily operations.
  • Any actual infection which would have a direct impact on our daily operations.

In the past week we have held a number of meetings to discuss the above, with weekly meetings planned going forward until the situation eases.

In summary the steps we have taken are as follows;

  • Assembly of a Covid-19 Response Team to co-ordinate all activities and liaise ongoing with customers
  • Carry out a Risk Assessment in terms of our ability to continue delivering customer services in the event of a suspected or actual infection,
  • Develop a Risk Management Plan covering the key areas including;
    • Help Desk Support
    • Onsite Support
    • Project Deployments
    • Logistics
    • Account Management
    • Administration
  • Schedule a staged trial implementation of our contingency plans covering all the above areas -week commencing 23rd March (or sooner if expert updates change)

We would ask that as an important customer , you would please notify us through your Account Manager or otherwise if any circumstances arise in relation to Covid-19  within your business (including shops and branches) that may likely impact on any of our support staff and consequentially on our ability to deliver services.

Current Business Continuity Actions in a ready to go status:
  • Help Desk Support     — Remote Working Protocols to receive & take calls and distribute requests
  • Onsite Support            — Engineers are individually deployed reducing contact risk between each other
  • Project Deployments — Currently projects in 14 day outlook with confirmed dates are not at risk
  • Logistics                       — Bootstocks have been confirmed and FSL stocked to required levels (stock availability dependent).
  • Account Management – Accounts Protocol escalation to Senior Management
  • Administration            — Remote Working Protocols for Admin Team allowing BCP

Thank you for your understanding and co-operation.

Yours Sincerely

John Hogan

Managing Director

in SCT News, SCT Success Stories

INNOVATE & MICROSOFT AZURE DRIVING BUSINESS IMPACT EVENT on 19th. March 2020

INNOVATE – The IT Solutions People and SCT’s valued Partner in Managed Services for POS Support Solutions in Retail are hosting an interesting event on “Microsoft Azure Driving Business Impact”
.
When:         Thursday March 19th.  2020.
Location:    Airfield Estate, Dundrum, Dublin 14
Time:           9.30am with lunch served at 12.45pm
 I have listed the agenda for the day and it may be of interest for you to attend.
 
Speakers 
  • JIM HUGHES, CEO INNOVATE
  • EDWARD MCDONNELL, Centre Director CeAdar Ireland
  • The Power of Data – what is landscaping the future?
  • LEO HART, Cloud Practice Lead, Zing Technology 
  • Putting your database in the Microsoft Azure cloud – why bother?
  • GAVIN O’DONOVAN, CFO, INNOVATE
  • Controlling costs in the cloud, how Power BI enables application transparency and cost controls
  • TADHG FURLONG, Professional Rugby Player
  • An interactive session where Tadhg will deliver engaging insights on decision making, performance and motivation
DISCUSSION TOPICS:
 
– Why the cloud is a good move for your business and how to know when you are ready
– Putting your database in the Microsoft Azure cloud – why bother?
– The power of migrating your database to Azure and how Power BI can help drive decisions you make in your business
– The Power of Data – what is landscaping the future?
* Spaces are limited
* If you have any queries about this event please email ask@innovate.ie 
For more information on SCT’s Managed Services Solutions please contact Jim on jimmurphy@sctpos.ie. or 087 9154532 or visit our website. www.sctpos.ie.
 
in SCT News, SCT Success Stories

SCT Receives ISO 9001:2015 – International Accreditation for Quality Management System

We are proud to announce that SCT have recently been awarded the ISO 9001:2015 International Accreditation for Quality Management Systems.
ISO 9001:2015 is a company level certification based on the standard published by the International Organization for Standardization (Switzerland) titled “Quality Management Systems-Requirements”.

This ensures a quality benchmark is applied to all services provided to our customers including:

  • Managed Services
  • IT Helpdesk Support
  • On-Site Support Services
  • Project Deployment
  • Account Management and Consultancy in Services

For more information on our range of services contact Jim Murphy on +3531 5241389 ext 221,
e-mail jimmurphy@sctpos.ie or visit our website SCT

Store Computer Technology – Driven by Quality

in SCT News, SCT Success Stories

SCT Donates to Breast Cancer Ireland’s Great Pink Run Fundraiser

SCT were delighted to donate to Breast Cancer Ireland’s Great Pink Run fundraiser, which took place on the 19th of October in the Phoenix Park with over 7,000 participants. All proceeds raised for this worthy cause go towards breast cancer research and the Outreach Programme, which educates and raises awareness to schools and companies around the country.

For more information about Breast Cancer Ireland visit https://www.breastcancerireland.com/ or contact Jim at SCT or e-mail jimmurphy@sctpos.ie

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