+353 01 5241389

Food
Forecourt
Leisure
Hospitality
Off Sales
Fashion

Food

Forecourt

Leisure

Hospitality

Off Sales

Fashion

Supporting Retailers for over 25 Years.


"Thank you for visiting the SCT Website.

In close partnership with our retail customers for the past 25 Years, we have monitored how support requirements have changed and evolved.

You want your valuable staff time to remain focussed on the strategies and process that deliver growth and profitability to your business. Not distracted by supporting your IT Systems.

By delivering co-sourced support services 24/7 aligned with 4 Hour on-site maintenance services nationwide, we ensure your IT systems deliver while your staff spend more time on their essential day to day tasks.
From Head-Office to Store - SCT are the support partner who understand the critical role IT plays in today’s retail world.

Please contact us to discuss how we can help support your Business."


John Hogan
Managing Director


JohnHogan.jpg

Store Operations Support Centre

Our customers consistently tell us:

‘The IT function within their organization with the greatest potential for Reducing Costs through co-sourcing / outsourcing is their Retail Support Desk ’ We work with all our Customers to look at co-sourcing support models which can greatly benefit their business. Allowing their key internal resources to focus on what is critical to growing the business-not day to day repetitive support issues. Our Support Centre is available on a 24 x 7 x 365 basis providing critical Support services directly to our customer’s stores across Ireland and the UK.

Our Experienced Retail Support Team provides:

  • Single Point of Contact for All Store Reported Issues.

  • Triage and Vendor Management Services.

  • Multi Epos Vendor Hardware Problem Diagnosis.

  • Multi Third Party Software Level 1 and Level 2 Support.

  • Managed Services (Directly and through Microsoft Partners).

  • Response Times in line with agreed Service Level Agreements (SLA).

  • Advanced MIS Performance Reporting on a weekly and monthly basis.

MAINTENANCE SUPPORT


SCT are Ireland’s Number One Retail Support Company.

  • Call Data Management through Field Service Management (FSM).

  • Extensive Logistics and Forward Stock Location Infrastructure.

  • Over 6000 Sites Supported Across the 32 Counties.

  • Data Communication and Networking Accreditations.

  • Multi-vendor EPOS Hardware Support Experience.

  • Vastly Experienced Retail Engineering Team.

  • Cross Platform Imaging and Build Skills.

  • 4 Hour Onsite to Next Business Day SLA.

  • Workshop Repair Facilities.

  • 7 Day On-Site Support.

  • UK Support Network.


Retail Support Partner Who Works for the Customer

As a specialist Retail IT support company, SCT should be on the ‘Go To’ list for all successful Retail Owners and Managers when looking for a Support Partner. Their ability to implement and support multiple Hardware and Retail Software Solutions ensures the customer has a partner who works for the customer at all times - NOT the hardware manfacturers or the software developers.

OPERATIONS DIRECTOR

Choosing the Right Partner

When we went to the Market looking for a Support Partner who would work closely with us as we set out on an ambitious business expansion plan, we received many responses. Many of these were from the ‘large’ IT Multinationals or companies who were specialists in niche Support areas. We chose SCT as our Strategic Partner, not just on the basis of their 25 year track record, Industry References and ability to meet all our requirements, but also their agility and flexibility to work within our ever changing business environment. It was the correct decision.

PROJECT DIRECTOR

Customer Stories

Retail Sector 100- 200 STORES (IRELAND AND UK)

  • Co-sourced Support Desk, 24/7, 365 days.

  • Triage up to 1500 Support request per month.
  • Support of all critical third-party store applications.
  • Support of all Store hardware including franchises.
  • Escalation to third-party communication, security and electrical issues.
  • Weekly/Monthly Management review meetings.
  • Extensive IMACD works.
Retail Sector 200- 300 STORES (IRELAND AND UK)
  • 7am-11pm, 364 days Support Desk.
  • Triage up to 1000 Support requests per month.
  • Support of all store hardware and software systems.
  • Escalation to third party including communication, security and electrical issues.
  • Software rollout to over 1000 POS after closing over 4 weeks.

Contact us

Store Computer Technology (SCT)
1-3 Oak Road Business Park,
Nangor Road
D12 DC95 Dublin
Tel: +353 (0)1 5241389
e-mail: sales@sctpos.ie



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