- Forecourt and Convenience
- Sport, Leisure and Gaming
- Off Licence Stores
Retailers often forget about their in store technology until something goes wrong. By which time, getting it fixed is a serious concern. Here are a few tips to ensure your IT equipment is as free from risks as possible.
As a retail support organisation, we completely understand that a retailer has a great deal to think about on a daily basis to ensure that their business is running smoothly.
Customers, staff, stock and supplies are some of the most important things that retailers bear in mind while their business is open to customers. But what about the aspects that are not so obvious, such as the in store technology?
We all know that in-store technology is precious to retail businesses. EPoS (Electronic Point of Sale) systems are responsible not only for transacting sales but also vital for critical business information.
Unfortunately, like all technology, EPoS will at some point need to be fixed or replaced. Failing to plan and prepare for EPoS issues can result in downtime. Downtime for any length can lead to incalculable costs in terms of both missed sales and in reputation.
Here are a few handy tips for you to ensure your in store technology is efficient minimising the risks of failure therefore maximising sales, productivity and reputation.
For more information about SCT’s range of onsite support services please contact Jim on email@example.com or +353 1 5241389 – Option 2
Store Computer Technology Ltd (SCT) are a leading provider of Maintenance Support and Project Services to some of Europe’s leading Retail and Leisure Organisations.
Our existing clients include Retailers across all sectors including.
• Sport, Leisure and Gaming
• Forecourt and Convenience
SCT are ISO Certified (9001:2015)
Our Service Desk Support Team recently achieved a 67% NPS scoring in our support of a leading multinational retail and forecourt client. On the NPS ranking system this is just shy of “World Class”.
Some of Our Pre Covid-19 Completed Projects on Schedule and within Budget
Forecourt and Convenience
Deployment of 800 EPoS across 200 sites
24 Hour Service Desk Support
Maintenance 300 sites across UK and Ireland
Leisure and Gaming
Installed and Supporting 4000 Sites Nationwide
4 Hour Onsite Response all sites
Sport and Leisure
Supporting 300 sites Nationwide-7/365
Audio Visual and Satellite Support Team
300 Site EPoS Hardware upgrades in 8 Weeks on schedule and within budget
Supporting 200 sites nationwide
New Stores – Data, Power and I.T. Systems Installation
Upgrading of ERP and Instore POS Solution to Nav18/LS Retail
Migration of Head Office – On Premise to Cloud Solutions
Installation and Commissioning over 200 EPoS Tills
Single Point of Contact for all ‘day to day’ IT support requests – 7 Days per week.
Project planning, management and delivery of store hardware and software upgrade project ‘out of hours’
Project planning, management and delivery of Head office IT relocation over 3 days.
If SCT can assist your company on similar projects please contact Jim on firstname.lastname@example.org or 01-5241389 – Option 2
SCT are proud to announce that our Partner Poindus have been award this prestigious award.
The VariPOS 250S has won the internationally prestigious Red Dot Design Award. The award is extended to products with excellence in design innovation, functionality, ergonomics and durability.
Disinfect your POS Equipment & Credit Card Terminals
SCT Response to COVID‐19
At this challenging time our thoughts go out to all our clients, prospective clients and partners in Ireland, UK and Europe and the millions of businesses affected by the pandemic. The global spread of COVID-19 is affecting all of us and we wish each of you, your colleagues and your families’ good health and hope you are safe and well.
At this time SCT head office and our branches are safe and unaffected by the virus and we have a comprehensive contingency plan in place. Our offices are running as normal and no closures are currently planned. If you need to reach out to us, please do not hesitate to contact our team if you have any questions about SCT and our services. We can be reached at any time via email, phone or the contact forms on our website.
Cleaning POS Terminals & Credit Card Terminals
For all the teams working in the retail & hospitality industry, we hope you can remain safe over this period. We understand that the Point-of-Sale area should be disinfected regularly and that the POS Terminal and Credit Card Terminal are a hot spot for contact between your team members and the customer.
We would like to offer some tips regarding disinfecting these devices:
We have conducted numerous repetitive tests to confirm wiping with 75% alcohol on the aluminum chassis, plastics covers and display is effective to clean these surfaces with no problems to the POS materials. Please consult your POS supplier for further guidance if you did not purchase the POS equipment from SCT directly.
We recommend you use the following method:
• Turn off your POS system & Credit Card Terminal completely, include peripherals’ power, and unplug the power cables if possible.
• Get your cleaning material, such as lint-free cloth or cotton swab, prepared with cleaning solutions (e.g. 75% isopropyl alcohol).
• DO NOT use any cleaning solutions that contains Acetone, Nitric acid or Ammonia.
• Apply cleaning solution only on the cleaning material.
• Gently wipe the exterior surface and cleaning your POS system & PinPad in a well ventilated environment.
We sincerely wish you all the best of luck as you navigate through these tough times.
Take Care, The SCT Team
Please call me directly on 0879154532 or email me on email@example.com if you would like to explore any way in which we may be able to assist.
Store Computer Technology – Driven by Quality
As we continue to monitor regular updates from the experts on the threat of Covid-19 to people and business in Ireland, we have undertaken several steps in our business to manage the risk associated with;
In the past week we have held a number of meetings to discuss the above, with weekly meetings planned going forward until the situation eases.
In summary the steps we have taken are as follows;
We would ask that as an important customer , you would please notify us through your Account Manager or otherwise if any circumstances arise in relation to Covid-19 within your business (including shops and branches) that may likely impact on any of our support staff and consequentially on our ability to deliver services.
Thank you for your understanding and co-operation.
We are proud to announce that SCT have recently been awarded the ISO 9001:2015 International Accreditation for Quality Management Systems.
ISO 9001:2015 is a company level certification based on the standard published by the International Organization for Standardization (Switzerland) titled “Quality Management Systems-Requirements”.
This ensures a quality benchmark is applied to all services provided to our customers including:
For more information on our range of services contact Jim Murphy on +3531 5241389 ext 221,
e-mail firstname.lastname@example.org or visit our website SCT
Store Computer Technology – Driven by Quality
SCT were delighted to donate to Breast Cancer Ireland’s Great Pink Run fundraiser, which took place on the 19th of October in the Phoenix Park with over 7,000 participants. All proceeds raised for this worthy cause go towards breast cancer research and the Outreach Programme, which educates and raises awareness to schools and companies around the country.
For more information about Breast Cancer Ireland visit https://www.breastcancerireland.com/ or contact Jim at SCT or e-mail email@example.com