Introduction
Keep every part of your IT environment operating at its best
Our expert engineers deliver scheduled health checks, preventative maintenance, and immediate response when issues arise – minimising downtime and maximising performance.
From network infrastructure and servers to EPOS systems, desktops, laptops, and printers, we keep every part of your IT environment operating at its best. When something breaks, we act fast with industry-leading SLAs, offering remote fixes and on-site support to get you back up and running quickly.
Our approach is simple: prevent problems before they happen and resolve them without delay when they do. With SCT’s Maintenance and Break-Fix services, your technology stays reliable, secure, and ready to power your business.
SCT can confidently state that whatever your IT maintenance requirements, we can provide you with a break-fix solution that meets your business needs and budget.
Speak to an expert about our Maintenance & Break-fix ServiceService Overview
Core Components of our IT Maintenance & Break-fix
SCT’s Technical Services Group is the backbone of our Maintenance and Break-Fix operations, ensuring every IT incident is handled quickly and efficiently. Our skilled technical analysts monitor all logged break-fix cases in real time, working closely with our Service Desk to identify root causes and resolve issues remotely whenever possible. When on-site intervention is required, they guarantee the correct parts are dispatched without delay, minimising downtime for your business.
The TSG team also oversees field engineer performance throughout the day, providing expert guidance and technical support to ensure smooth resolutions at customer sites. Their proactive approach means faster fixes, fewer repeat issues, and a consistently high level of service.
With SCT’s Technical Services Group, you gain a dedicated team focused on precision, speed, and reliability - keeping your IT systems running and your business moving forward.
SCT’s Inventory as a Service (IaaS) is designed to keep your business moving by ensuring the right parts are always available when you need them. We manage all service stock requirements for the duration of your contract - procurement, storage, and distribution, so you never face delays due to missing components.
Already own your assets? No problem. We can manage your existing inventory or purchase your spares pool and spread the cost over the contract term for predictable budgeting. Unlike traditional models that rely on multiple third-party providers, SCT’s IaaS is delivered by our own dedicated team, giving you complete control, faster turnaround times, and reduced downtime. This approach accelerates incident resolution, lowers service costs, and keeps your systems running without interruption.
SCT repairs as much technology as possible in our on-shore Repair Centre, reducing downtime and saving costs. Using advanced circuit board reflow technology, our engineers successfully restore the majority of devices returned for repair. For those that can’t be fixed, we responsibly re-purpose or recycle, supporting sustainability while keeping your business moving.
SCT’s Client Services team ensures every IT incident is managed quickly and efficiently. Customers can log issues via system integration, email, phone, or our custom portal. We capture the details, assign the right resource - whether remote support or an on-site engineer, and guarantee arrival within SLA with the correct parts. From start to finish, we manage the entire process to keep your business running without disruption.
SCT’s team of highly trained field service engineers provides rapid, on-site IT support across the UK and Ireland, ensuring help is always close to your business. Our engineers are specialists in complex IT hardware and software, equipped with the latest tools and supported by real-time knowledge resources for fast, accurate fixes.
We operate with sustainability in mind - technical documentation is accessed via mobile tablets, eliminating paper-based manuals. With SCT’s Field Service Engineering, you get expert, efficient, and environmentally responsible IT support wherever you need it.
SCT’s advanced stock management system powers our Inventory as a Service (IaaS) model, giving customers complete visibility and end-to-end tracking of every part. With a network of forward stock locations across Ireland and UK, we ensure critical components are always close at hand. This means faster repairs, reduced downtime, and a seamless service experience.
SCT’s Deployment Centre delivers fast, reliable IT deployment for retail and hospitality businesses. Our expert team manages software image libraries, creating secure, centrally controlled gold builds for consistent performance across your network.
We work with leading providers like Flooid, Aptos, GK, LS Retail, Oracle, and more to ensure smooth break-fix IT maintenance. Our Field Service Engineers resolve hardware and software issues on-site, reducing downtime and keeping your operations running. We also handle mobile device management (MDM), configuring handheld and mobile devices for security and efficiency.
